Company Logo



Frequently Asked Questions
 
What is a default shipping address?
What is a default credit card?
Can I have more than one Billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself
again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
How do I view a Friend's Wish List?
How do I access Wish List?
How do I create a Wish List?
How to allow other users to access your Wish List ?
How to allow invitees to ship to other Addresses ?
How to hide purchase from Invitees ?
What is Current Wish List ?
  Learn about our on-line shop
  Pricing And Discount
  Payment Options
  Our Returns Policy
  Tracking Your Order
  Wish List

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
Top of page

How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

What are the benefits of registration?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

 
Top of page

Wish List

How do I view a Friend's Wish List?
Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.

How do I access Wish List?
If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.

How do I create a Wish List?
Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

How to allow other users to access your Wish List ?
While you create Wish List, you have the option to make your created Wish List accessible by other users or not. If you want your Wish List to be accessible by any user, select option "Allow any User to access Wish List" else leave it unchecked. If your Wish List is not accessible to all, you can set access code to make it accessible to your invitees. The invitees can use the access code set by you to access your Wish List.

How to allow invitees to ship to other Addresses ?
When you create your Wish List, simply check the option "Allow invitees to ship to other addresses". This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.

How to hide purchase from Invitees ?
To hide the quantity of items in your Wish List that has already been purchased select the option "Hide purchase from invitees". The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.

What is Current Wish List ?
Current Wish List is the default Wish List created by you. Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish Lists. Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.

 
Top of page

Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.

Our Returns Policy
Our returns policy is specified in the Terms of Sale.

Terms & Conditions
MAGNA INDUSTRIES INC., Terms and Conditions of Sale. Product(s) have been sold to the Buyer on these Terms and Conditions of Sale. Acceptance: Buyer's action in acceptance of all of the Terms and Conditions set forth by Magna Industries Inc., hereafter referred to as Magna. If any of the Buyer's terms are in conflict with these Terms and Conditions of Sale, the terms of Magna shall govern, unless buyer's terms are accepted in writing by Magna. No verbal agreement or understanding shall in any way modify the Terms and Conditions of sale. DELIVERY: Unless otherwise specified in writing by Magna, all prices are F.O.B. manufacturers warehouse: Transportation will be by method, route and carrier selected by Magna. All freight charges will be responsibility of the buyer. Magna cannot assume responsibility for collecting any taxes other than New Jersey State tax. Buyer shall bear (or shall reimburse Magna) for all taxes and/or excises or other government charges or levies, Magna shall not be liable for delay in or failure of delivery where delivery has been made impossible or impractical by the occurrence of a contingency such as war, intervening government regulations, civil commotion, riot, disorder, strike or other labor stoppage or difficulty, fire, flood, storm, accident, production failure, raw material shortage, transportation failure or act of God. In any event, Magna may, at its sole discretion allocate products among buyers. Magna's count of goods shipped shall govern except in case of proven error. DAMAGED MERCHANDISE: Our responsibility for shipment ceases with acceptance by carriers. If any goods called for on the Bill of Lading are short or damaged, do not accept them until the freight agent makes a damage notation on your freight bill. Thoroughly inspect the shipment as soon as received - if any concealed loss or damage is discovered, notify freight agent at once and request an inspection. This is absolutely necessary. Unless you do this, the transportation company will not entertain any claim for loss or damage. If agent will not make an inspection, then you should make an affidavit that you notified him (on a certain date) and he failed to do so. This, with other shipping papers, will properly support your claim. CLAIMS PROCEDURES: In no event shall Magna be liable on any claim unless written notice of the claim, sent certified mail, return receipt requested, is received by Magna within thirty (30) days after delivery. Failure of Buyer to assert claim within such time shall be deemed a waiver by the buyer of all claims with respect to such products. Buyer shall have the right to reject non-conforming products or to make claim for monetary adjustment, or at Magna's option, to return non-conforming goods and disputed products to Magna but, (1) in no event shall any claim of any kind be greater than the purchase price of the product in respect of which damages are claimed, and (2) in no event may any product be returned to Magna without Magna's prior written consent. Buyer shall afford Magna prompt and reasonable opportunity to inspect all material as to which any claim is made. No claim shall be allowed after the product has been processed in any manner. PAYMENTS: Terms are 50% deposit with order balance prior to or on delivery unless previous credit terms are arranged. Interest shall be charged at the rate of 1.75% per month, or maximum allowed by law, whichever is greater, from the due date on all past due accounts. If, in the judgment of Magna, the financial credit of the Buyer at any time does not justify continuance of production or shipment of the product based on payment terms herein specified, Magna may require full or partial payment prior to completion or shipment. INDEMNITY: In addition to each and every item and condition herein which refers to some type of indemnity requirement of Buyer in favor of Magna, Buyer shall exculpate, defend indemnity and hold harmless Magna for all losses, damages or liabilities resulting. Magna warrants to the original purchaser that its equipment will be free from defects in the material and/or workmanship for the period of one (1) year from the date of original invoice, provided the equipment is reported installed on a registration card and returned to Magna. The purchaser is responsible for, having the equipment properly installed, operated under normal conditions with proper supervision and the performance of periodic preventive maintenance. Magna's obligation under this warranty shall be replacement or repair of defective parts within the warranty period. After thorough examination, the decision of Magna's service department shall be final. Any defective parts to be repaired or replaced must be returned to Magna within thirty (30) days of installation of the replacement part, transportation charges are to be prepaid, and the parts must be properly packaged and tagged. The serial number and model number of the equipment, and the date of original installation must be given. We will not however, assume any responsibility for any expenses (including labor) incurred in the field incidental to the repair or replacement of equipment covered by this warranty. Our obligation thereunder to repair or replace a defective part is the exclusive remedy for breach of this warranty; and we will not be liable for any damages or claims, including consequential damages. No representative, dealer, distributor or any person is authorized or permitted to make any other warranty or obligate Magna to any liability not strictly in accordance with this policy. All equipment manufactured by others, but included as part of this contract, will be subject to standard warranty as issued by the original manufacturer thereof and is not warranted by Seller. PAST DUE ACCOUNTS: May be subject to a service charge of 1.75% per month (21% annual). COLLECTION COSTS: Customer will be liable for any collection costs including reasonable attorney's fees and court fees. WAIVER: Waiver by Magna or Buyer of a breach of any condition shall not be constructed as waiver of that or any other condition. GOVERNING LAW: The purchaser shall be construed in accordance with and governed for all purposes by the laws and public policy of the State of New Jersey, where Magna is incorporated, applicable to contracts executed and to be performed wholly within such state. ENTIRE AGREEMENT: Magna's invoice contains the entire agreement of the parties with respect to the purchaser covered by the Terms and Conditions and supersedes all prior agreements and understandings between the parties with respect of such purchase; and may not be amended, supplemented, canceled or discharged without prior written notice sent certified, return receipt requested, by party affected. TITLE AND RIGHT OF POSSESSION: The title and right of possession of the product specified shall remain with Magna until all payments have been fully made in cash to Magna at its office in Lakewood, New Jersey. It is understood and agreed that the above product shall remain in Magna's personal property whatever the mode of its attachment is to realty or otherwise fully paid for in cash. An express Material-man's and Mechanic's lien hereby conveyed and granted to Magna upon the building of real property in which the above described personal property is to be erected for the purpose of any one remedy by Magna shall not be to the exclusion of any other remedy, but all rights and remedies of Magna are expressly retained, and are cumulative of each other. In the event Magna is compelled to bring action in court against Buyer to enforce any of the provisions of this agreement, Buyer agrees to pay Magna's reasonable and customary attorney fees and court costs in addition to all other sums due to Magna. CHANGES OR CANCELLATIONS: Changes or cancellations without liability of this proposal after acceptance by the Buyer can be made only with Magna's agreement in writing. In the event of cancellation or suspension of manufacture of product at the buyer's request the Buyer agrees as a cancellation charge to reimburse Magna promptly for all expenditures for materials used or appropriated, labor and engineering service, a proportionate share of indirect manufacturing, engineering, selling and general and administration expenses incurred in connection with such manufacture so far as it has been completed, and contemplated normal profit on this proposal in accordance with invoice to be rendered by Magna. In the event of change of specifications at the Buyer's request, the Buyer agrees to reimburse Magna for all services, labor or material discarded because of such changes. In addition, the Buyer also agrees to reimburse Magna for extraordinary costs and other expenses attributable to such changes, suspension or cancellation. RESTOCKING CHARGES: Upon cancellation of an order, after shipment, before uncrating, Buyer is liable for a restocking fee of not more than twenty-five percent (25%) provided; (i) written permission to return product is obtained; (ii) equipment is returned to the warehouse within thirty (30) days from date of shipment ; (iii) initial delivery and return transportation charges have been paid by Buyer in full. ASSIGNMENT: Neither Magna or Buyer have the right or interest in Magna's quotation or any resulting contract unless such an agreement in connection with the transfer of all or substantially of the assignor's business. OWNERSHIP: The specifications, drawings, manufacturing data and other information transmitted between Magna and Buyer in connection with Magna's quotation and any resulting sale are property of the original party, and are disclosed in confidence on the condition that they are not to be reproduced, copied or used for any purpose detrimental to the interest of the other. SPECIAL ORDERS: All equipment manufactured upon Buyer's written order shall be invoiced at the time of the equipment's arrival at Magna's warehouse. Special orders are not subject to cancellation.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

 
Top of page

 


Wish List
 




©MAGNA INDUSTRIES INC, All rights reserved.
Mail us at: sales@magnaindustries.com